There are no fixed guidelines on how to be a good mediator. It can be argued that for some people it is a natural condition to go and help other persons in dispute to find a fair solution for both of them or to propose a solution or arrangement that helps them to get to a fair resolution of their problem.
However being a mediator is a characteristic that people can acquire with time. There is certain personal satisfaction when you feel that you have intervened in a problem and have helped people to get closer.
Learn to listen: Not just hear. You may probably have heard that listening is more than the biological process of hearing the sounds. When you listen to a person it means that you pay attention to him/her and try to understand his/ her concerns and why he or she is having a particular position. Only after you try to understand what are the inner reasons why a person is fighting you may try to fix a problem. The most important thing at this point is to try to understand the other. Be in his/ her shoes. If you train in this skill you will also learn more about yourself at the same time: your prejudices and how judgmental you are. Sometimes it can be difficult to listen to the other’s arguments when we have a formed opinion but the most you worked on this the better results you will get.
I will see you on the second part of this tip
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