Honestly, and I am not even proud of it, I used to be rude with waiters and waitresses when they are slow in getting instructions and in serving our meal especially if you dine in an expensive restaurant. You have that perception stuck in your head that you are paying a lot therefore service should be its top quality. Somehow that is true, you will notice the difference between eating in a casual restaurant compared to a fine-dining place. Waiters and waitresses in a restaurant situated inside a five-star hotel serve you without you even asking them to but in casual places, you need to call their attention all the time. Do you treat these waiters/waitresses working in casual restaurant and fine-dining places differently? My answer would be no.
I have been watching “Restaurant Stakeout” show in our cable and I saw how waiters and waitresses do nasty stuff on your food before they serve them to you if you shouted at them because your order has not arrived yet. I do not know if the show is real or scripted but it is a possibility.
My friend used to be a Food attendant in a hotel for the longest time and she shared to me some horrible things they did to their customers’ food before serving if these customers did not treat them right. So how do we deal with these servers if somehow, they do not do their jobs well? We do not shout at them or complain to them in front of many people but we just simply do not leave tip for them especially if you do not have plans of going back to the restaurant. If they are rude or arrogant, you can call the managers’ attention after you ate your food. Some restaurants have a Feedback Card that you can fill-out before heading home. So if you receive a bad service from their attendants, Feedback Card is a way to get back at them.
But my favorite way of dealing with food servers either they gave me an excellent service or not, I write all about it and share it to almost everyone who has an interest in trying that particular restaurant. In blogs or reviews, you can narrate everything what has happened. With Feedback Cards, there is still a chance that the manager in charge will not be able to read them because attendants might throw it away if they get a negative feedback. But with reviews or blogs, it is spot on. Once you click the “submit” button, there is no turning back unless you delete the post eventually.
There are some instances that I get feedback from the owner or manager of the restaurant that I wrote a bad review on. They apologize and promise to look into my complaint. Some establishments offer free food for the inconvenience but I seldom take it. I do not want to see the same person who served my food ever again. Who knows he or she might have a grudge on me for writing that review, he or she might do something really bad to my food.